You are considered a seasonal full time employee which means that your hours are not guaranteed. Hours vary according to company demands however the average is approximately 30 per week across a full season. (Note: if you are on a work permit as a part of a study program the maximum you can work per week is 20 hours per week). These hours are not guaranteed, due to the nature of the tourism industry. You will be given a roster (that is subject to change) by your manager 1 or 2 weeks in advance of your shifts. You are expected to be available on the weekends and Public Holidays and evenings. Note: Internex and your agent are not responsible for hours because this industry sector is highly susceptible to seasonality and factors beyond its control such as exchange rates, snow conditions, airline traffic and so. You should expect to have enough money to support yourself in Australia for at least 2-3 months in case hours are lower where you are working.

You can stay in Australia as long as your permit/visa allows.

Yes; so long as you have the necessary permits, visas, and are applicable to the program.

If you are good at work you may get a reference letter, not all companies offer them to casual workers, however if you complete your placement you can request a certificate from Internex.

Income Tax is the percentage of your income that is collected by the tax department. Personal income tax is payable at the time the income is earned, and when you work in Australia your employer should deduct tax at source at the required rate. If you have paid too much tax (or too little!) you should file an income tax return. The tax year ends June 31 every year in Australia. Internex is not a registered tax agent and cannot give advice on tax however all information you require is available at http://www.ird.govt.nz/income-tax-individual/ or https://www.ato.gov.au

If you are going to have homestay accommodation 2 meals per day is included, however the host company meals are not included. Some hotels have staff cafeterias where you can receive discounted meals when you are on duty but this is not guaranteed. It is your responsibility to buy food and cook food in your accommodation. You should anticipates spending about $100 per week on food however some people spend less and some spend a lot more.

Hair must be neat. For females, hair must be tied back when it is a safety issue. For males, hair must be above the collar and cut to mid-ear length at the sides. Jewellery should be worn in moderation. Women may wear one earring of the same size in each ear. Men may wear one small stud or ring. Other facial jewellery or exposed body piercings must be removed while at work, such as tongue rings or studs. Personal hygiene is important and aftershave and perfume should be kept to a minimum.

Yes, you will definitely get free-time, however you are not guaranteed any holidays during your placement period. Should you need time away from the placement then you can request this from your manager. All time off should be requested when the hotel/resort is quiet, i.e. during the off season and not during the weekends or public holidays. Remember, the holiday times are the busy times in hotels and resort communities. More information will be covered in your personal employment contract with your employer.

This depends on the position you are offered. It is advisable to bring black pants and work shoes as well as a collared shirt in case there is any opportunity to meet any hotel representative prior to starting your placement. It is also advisable to have a pair of non-slip comfortable shoes if you are working in a back of house position. Some positions and some hotels may ask you to purchase some additional uniform (up to $200) however most provide the majority of the uniform you will need. Some may ask for a deposit on your uniform and this is returned when the uniform is returned in good condition. Some placements require you to be outside so in winter you may need to purchase thermal clothing. All uniform requirements will be specified at the time of the placement offer.

We recommend all candidates to bring sleeping bag, and pillow cases and a pillow if you have space in your luggage or you may prefer to buy it in Australia. Some accommodation provides this but not that many do, so it is generally better to bring your own. You should also anticipate needing bedding, towels, toiletries and clothing for all weather conditions.

Some hotels and resorts in more remote locations offer short term or long term staff accommodation to their staff, and in some locations you are expected to find your own share house accommodation. Internex assists you to find accommodation during the time at their placement and we never send people to places where it is known to be difficult or we cannot secure accommodation in advance for you. In general, expect to pay one month damage deposit for accommodation and about $130 – $225 per week in share house accommodation. If staff accommodation is available it is usually shared with 1 or 2 others sharing the same room, 5-6 sharing the same bathroom and up to 15 sharing the same kitchen but will cost less. Homestay or Residence may be available in some locations. Information on housing will be provided when your job offer is sent to you.

If you are fired with good reason as per your employment contract with the company Internex holds no responsibility for finding you another position or any other support; however if you are fired for no good reason we will support you into a new position. If you are fired for good reason and you are not on an open working visa then we are obligated to inform Australian immigration.

We expect all candidates to go through a period of home sickness in the first month or so of the placement and expect a period of adjustment in this time. If after this first month you believe the placement is not what you expected, you can contact Internex and explain the situation. If there is a valid reason for wanting to change locations that fall outside the scope of your contract (example; abuse in the work-place) then Internex will talk with the host company to ensure that the reason for change is valid. If the reason is valid then placement search will begin. When a suitable placement has been found then Internex will inform your current employer that you are giving two weeks notice. Only then can you move location. If the reason for the request for change is not valid then there will be no replacement. ALWAYS speak to Internex before you make any decisions. If you quit without following the correct steps Internex will not offer any support or replacement. In All situations, 2 weeks notice must be given to an employer before departing the company.

Yes you can. We have a lot of success with friends/partners getting placements at the same resort or in the same tourism community; however, it cannot be guaranteed and requires both people to be more flexible in the location and the type of placement.

The first 3 months of your term with the host company are considered a probation period and you may not apply for any advancement or change of position. After 3 months you may apply for a change of position provided you meet the minimum requirements of the position you would like to apply for. These positions are usually advertised internally at the company. When you apply for the new position, the employer will usually ask for an additional 6 month commitment and will usually ask for a reference stating that you have not been late, absent or received any warnings for any reason from your current manager.

Participants need to commit to a full season or longer. We would like all participants to be able to commit to 22 weeks. Placements may not be longer than 6 months as per visa restrictions, however we can make 2 placements at different locations if they would like a 1 year placement. Please note this will incur 2x placement fees.

All participants for this program are paid prevailing wage rates for Australia . This can vary depending on the location and time of year. Number of hours per week are not guaranteed and are based on performance and business of the employer. Please note, tipping is not expected in Australia. You can visit the following link to see prevailing wage rates:https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/fact-sheets/minimum-workplace-entitlements/minimum-wages#current-national-minimum-wage

Internex works with 2, 3, 4 and 5 star hotels and resorts, restaurants, companies that support hotels (like cleaning companies) mountain biking resorts and golf resorts, retail stores, cafes, car rental companies and franchise food stores, and can therefore make the best fit for you and for the property / company Note: Every company has individual minimum requirements for entry to the hotel, no matter what the position. Some people that may be able to get a front desk position at a 3-star hotel in a more remote area may not be even able to get a housekeeping position in a more popular tourist area. It is important to decide what is more important, the position or the location.

Placements are available year round, with typical start dates generally from mid September – mid October for the busy summer season in the Southern states and we can also make placements in May to October for dry season in the Tropical North.

Of course meeting the minimum English requirement, staying at least one full season, and having the experience is required, employers are also looking for self-sufficient, flexible, motivated, happy and smiley staff with excellent personal grooming, a passion for the tourism industry, and a “can-do” and “I like to get things completed” attitude.

When your location and company has been decided you will be given a choice on how you want to get there. You can catch the bus or you can fly. The cost can range from $50 – $300 (depending on flight prices) Also, although a car is not necessary some staff chip in and buy a car together.

You will have a 3 night Arrival package in Sydney included in your fees. This includes transfer from the airport, first 3 nights’ accommodation and breakfast, orientation and a chance to adjust to the Aussie life and get over jet-lag before traveling to your placement location and starting work. If you plan to study or live in homestay accommodation then we can arrange transfer to your accommodation.

Yes, you can certainly tell Internex that you want to apply for a particular placement, however all placements have minimum requirements based on experience, education, English, level, the ability to undertake placement for a full season, personal grooming, additional languages spoken and general attitude. All candidates should expect to spend at least some time, and in some cases a full season, working in the back of house such as housekeeping, cleaning or dishwashing department even if you meet all the minimum requirements. Details and basic minimum requirements are detailed below. Please note: even if you meet all the minimum requirements this does not guarantee that you will receive a placement in that department.

Placements are available in the Back of House, Kitchen, Cleaning, Food and Beverage, Maintenance, Guest Services, Retail, Front Office departments.

In a hotel, resort, restaurant, retail store or tourism company in tourism communities.

The normal rule is 3 months in advance however we are flexible with this, depending on the current market need for employees. Please note however that you may not be receive your placement until soon before your departure.

We are looking for people who are outgoing, fun, happy, smiling, hardworking, good at communicating with others and who really want to learn about the Australian Hospitality and Tourism Industry. Some placements require a certain skill set but some do not. Customer service experience is always a plus as is any related educational training.

It is compulsory that all foreign applicants purchase travel insurance prior to arriving at their destination. You must also ensure that your insurance covers you for any accidents in the work-place as well as for outside of the work place. Internex is not responsible for any insurance claims, these must be raised with your insurance company.

Yes, you will need an Australian tax file number (TFN). Information will be sent to you regarding this prior to your arrival and we will help you to apply for your TFN during your arrival orientation.

Yes, you will need to have an Australian bank account where your wages are paid into. Information will be sent to you regarding this prior to your arrival and we will help you to open a bank account during your arrival orientation. This will include an appointment at the local bank.

Working Holiday Visa.