1. What is this program? This program is designed for anyone aged 18 – 35 who is eligible for a working holiday visa and is wanting to have seasonal job at a hotel, resort or restaurant in one of Canada’s tourism communities.

2. What employers do you work with? We are partnered with over 50 hotels, resorts, ski resorts, golf clubs, mountain biking parks, restaurants, tourism activity providers and retails outlet through Western Canada (Alberta and British Columbia). We have some East Coast resorts available during the summer.

3. What is the difference between a hotel and a resort? Our hotel partners are generally in tourism communities surrounded by other supporting businesses. Resorts tend to be more isolated but manage all their own amenities so have a wider range of jobs available and are primarily focussed on winter or summer sports activities.

4. What kind of people are you looking for? Positive, happy, outgoing, hardworking, flexible, able to follow instruction and able to communicate effectively. Customer service experience is a plus as is any relevant education, experience and skills.

5. What jobs can I apply for? We have many different jobs available including front of house, guest services, retail, food and beverage, kitchen, cleaning and back of house. The job you are offered will depend on your experience, English level and attitude. If you have experience doing the job in your home country and you have good English and positive, guest cantered attitude then we can generally get you a similar job to that in Canada. We will let you know the roles we think you may be most suited for in your consultation. The role you are offered is the role you will do for the season.

6. Can I ask for a promotion or advance in the company? You are expected to keep your same job for the whole season. The first 3 months of your term with the host company are considered a probation period and you may not apply for a change of position. You may be able to pick up some part time hours in other departments if your department happens to be slow or there is increased demand in another department. You can usually apply for a new job at the end of the season for the following season.

7. How long do I need to work for? You must be available for at least one full season.

8. What are the seasons? Summer Season starts in May or June and lasts until September or October (depending on the employer) Winter Season starts in November or December and lasts until April or May (depending on the employer)

9. Can I go work for the whole year?
Your working holiday is usually valid for 12 months and you are able to work for one employer for that full period. Most seasonal employers will employ you for a season and then at the end of the season you may apply to come back for the summer season.

10. How much will I earn? At least minimum wage . https://www.retailcouncil.org/quickfacts/minimum-wage-by-province

11. How many hours per week will I work? You are considered a seasonal full-time employee meaning hours are not guaranteed. However hours generally range from 20 – 40 hours per week. The average across a season is about 32-35. You will be given a roster (that is subject to change) by your manager 1 or 2 weeks in advance of your shifts. You are expected to be available on the weekends, US and Canadian Public Holidays and evenings when the hotel or resort is busiest

12. Where will I live? We will assist you in finding staff accommodation or student accommodation near the hotel or resort. Accommodation rooms are usually shared to reduce costs.

13. What does accommodation cost? Budget up to $650 per month for a shared room in a busy tourism location or ski resort.

14. Can I go with a friend or partner? Yes, we have a lot of success with friends/partners getting placements at the same hotel or resort or the same resort town.

15. Will I get time off work? Yes, you will get free-time and days off to enjoy the amazing nature and activities in the areas. However you must be available to work when it is busy. This may means some weeks you work every day and other weeks you may get more days off.

16. Can I use the hotel facilities? This depends on the hotel / resort however the general rule is the more remote the resort the more facilities you can use. Resorts usually include activities such as ski or mountain pass.

17. Can I have a holiday? You are expected to be available for the whole season and any holidays should be taken before or after the peak season.

18. What are the grooming policies? Hair must be neat. For females, hair must be tied back when it is a safety issue. For males, hair must be above the collar and cut to mid-ear length at the sides. Jewellery should be worn in moderation. Women may wear one earring of the same size in each ear. Men may wear one small stud or ring. Other facial jewellery or exposed body piercings must be removed while at work, such as tongue rings or studs. Personal hygiene is important and aftershave and perfume should be kept to a minimum.

19. What temperatures can I expect during the season? Canadian summers may reach 30 degrees Celsius but on average it is about 20 - 25 degrees. Canadian Winters average temperature is about 5 degrees Celsius in most resort locations but can be also low as -30

20. Will I need to take out travel insurance? It is compulsory for all foreign applicants to purchase travel insurance covering, them for the duration of their employment at the resorts, regardless of whether or not you think you may be eligible for company benefits,

21. How do I get to the resort? When you receive your job offer you will be given advice on how to get to the resort and the cost.

22. What if I am not offered a placement? We reserve the right to cancel you from the program in accordance with our refund conditions if you fail 3 interviews.

23. What if I am offered a placement I don't want? If you are offered a placement and do not wish to accept it there are no refunds of your deposit. If you are offered a placement your deposit will go toward your program fees.

24. What happens if I lose my placement, or I am fired? If you are fired with good reason as per your employment contract with the company, you will are free to stay in the country however INTERNeX holds no responsibility for finding you another position or any other support.

25. What if I accept the placement but do not like it? You can write a letter to INTERNeX and explain the situation. If there is a valid reason for wanting to change locations, we will search other opportunities for you for an agreed administration fee.

26. What do things cost in Canada?
(Note: Prices are in Canadian Dollars and are subject to change at any time)
• Bus Pass to a resort: $100 - $200
• Damage Deposit for Staff Accommodation: Approximately $350 - $600 (up to one month)
• Accommodation during course of employment: $350 - $600 per month
• Uniform: Up to $300
• Groceries per week: Minimum $80 ($300 per month)
• Entrance to a club: $15
• Beer at a Pub / Club: $8-$10
• A Big Mac Burger: $6.00
• A Starbucks Tall Café Latte: $5.00
• Skis / Snowboard $450, Ski Boots / Snowboard Boots $450, Trousers & Jacket $450, Gloves: $150, Goggles: $200, Helmet: $200, Thermal Underwear: $100
• A 15% tip or gratuity should be added to all purchases at a restaurant or pub
• Season ski Pass to a resort $800 - $1800 depending on the resort (Included when working at a ski resort)

27. When should I apply for the program?
As far in advance as possible. If you already have a working visa you can apply up to 6 weeks before the start of the season. If you do not have a work visa already then you can apply up to 12 weeks before the start of the season. Larger winter resorts recruit 30+ weeks in advance of the winter season so the earlier you apply the more opportunities you have at larger winter ski resorts.

Program Acceptance

• Prior to program start, participants are required to submit:
• Proof of valid medical insurance coverage
• Copy of the first page of a valid passport
• Resume and cover/motivation letter in digital format
• All application documents (FAQ’s policies, questionnaires)
• Employer references, translated into English if necessary
• Criminal background check
• 3 photos (1 casual, 1 passport, 1 in appropriate environment pertaining to placement; e.g. with animals, working, etc)

2. Participants must be the required age to obtain a suitable working visa for the country they are seeking to travel to.

3. Participants may have a qualifying interview in person or via a teleconferencing tool such as Zoom or Skype.

4. Participants must have a minimum level of English ability to be accepted (requirements vary by program).

5. Acceptance is at the discretion of Internex.

6. Internex is not responsible for any issues and or costs pertaining to Immigration documentation including permit or visa denials.

Program Process

7. Concerning programs for which participants are remunerated; fees are not for “placement” but for the “program” which includes initial consultation with Internex, post arrival orientation, accommodation recommendations/arrangements, ongoing support and other services outlined in the Program Manual. Positions where participants are remunerated are ultimately secured by the participant.

8. Internex will recommend host organisations that may offer opportunities for placement based on the participants profile.

9. Internex will assist participants until a placement opportunity is secured by the participant.

9.1 Internex does however reserve the right to discontinue the search at any time.

10. Interviews are not necessary for all placement opportunities.

11. Placement opportunities may be secured before or after arrival.

12. Participants will receive a confirmation of placement offer from the Host organisation or Internex whence secured.

13. Participants are required to keep Internex informed during the placement search progress and when an opportunity is secured.

Placement Opportunities

14. All placement opportunities must be in accordance with Federal and Provincial or Regional Labour Laws.

15. Opportunities may be full or part-time; exact hours vary depending on the individual placement opportunity.

16. Specific conditions of opportunities cannot be guaranteed.

17. Participants must follow policies, procedures and practices and behave as responsible professionals at all times.

18. In some situations, delays with the start date or the timing of certain aspects of a program may occur.

19. Internex is not responsible for incidents, accidents or misconduct caused by any third party organisations.

20. Any transgression of the organisation’s policies, procedures, or practices (including unwarranted absences without a doctor’s note) may result in the immediate termination of a placement.

21. Placements may be terminated at any time for cause (e.g. poor performance, misrepresentation of skills/education, lack of punctuality, unexpected absences, inability to perform activities, etc.).

22. If participants are dismissed for cause or for transgressing any host or Internex policies, Internex support will cease.

23. Internex may contact Immigration or other governmental authorities if a participant is fired with CAUSE.

24. Internex may cancel any participant’s program if they believe they have broken laws or for misconduct.

25. If participants are dismissed for any above reasons, Internex, or any of its subsidiary brands, holding companies, partners or affiliations are not liable in any way.

26. If a participant’s program includes a work permit based on a study program, all study requirements including reporting requirements must be completed. Internex will inform hosts and Immigration where the requirements are not met on a continuing basis.

Ongoing Support

27. Participants should attempt to resolve any concerns, issues, or difficulties directly with the Organisation.

28. Participants must inform Internex immediately of any difficulties, issues, or concerns.

29. If difficulties, concerns, or issues continue, the participant must outline in writing the continuing issue(s) of concern, and the efforts that the participant has made to resolve the issue(s).

30. Internex will make every effort to assist in resolving any issues.

Ending a Program Early or Changing a Program

31. If a continuing issue remains unresolved a participant should inform Internex in writing that they wish to depart their host organisation indicating reasons and the date of departure.

32. Internex will support participants in arranging alternative opportunities only if at least 70% of their program remains.

33. If a position with a host organisation is terminated for an invalid reason, continuing support is not guaranteed.

34. If a participant would like to finish their program early, they should inform Internex and host 4 weeks before the planned end date and receive written consent from their host.

35. If a host terminates an opportunity for an invalid reason, Internex will support the participant in obtaining another opportunity. This opportunity may be a variation of the original booking.

Other Specifications

36. Internex is not responsible for any third party fees or refunds, including tuition fees.

37. Internex has the right to change or cancel any of its programs or services at any time and will offer alternative arrangements if possible; if alternatives are not possible a partial refund of funds received for the cancelled or altered service will be offered.

38. Participants are representing Internex while they are on our programs and cannot participate in any activity that negatively impacts Internex, its host organisations or any other participants.

39. The terms of these policies and procedures supersede any oral agreements made between the participant and a member of Internex staff, or any oral statement made by any Internex staff.

40. Internex is not responsible for any indications or agreements made by any of its international agents, partners, universities, or organisations in regards to what is included in any Internex program.

41. All Participants must strictly adhere to these policies and procedures. Any transgression by the participant of any Internex Program policies, procedures, host organisation policies, procedures or related practices will result in the immediate ejection of the participant from the program with no refund of placement fees. Internex reserves the right to pursue legal action or seek compensation in terms of damages from the participant in extreme cases of policy transgression.



Payment and Refund Policies

1. Each program fee entitles a candidate to a single internship, work or volunteer placement.
2. Candidates are required to pay all fees to their agent.
3. Placements will be made at least 4 weeks prior to start date, unless otherwise agreed.
5. After a candidate has been accepted, if they wish to cancel, Internex will withhold a portion of fees as follows.
5.1 After application: application fee
5.2 After Internex consultation arranged: application fee + 25% of remaining program fees.
5.3 After host interview arranged: application fee + 50% of remaining program fees
5.4 After placement opportunity offered: No refund

6. In the following cases a candidate will receive no refund:
6.1 If a candidate misses two scheduled host interviews without a valid reason (i.e. doctor’s note or 48 hours-notice).
6.2 A candidate cancels their program without a valid reason after they have started their placement.
6.3 A placement is cancelled by the host for cause or due to candidate misconduct.
6.4 A candidate misrepresents themselves, breaks any laws or harms the reputation of Internex, or the host.

7. Placements may be secured by a participant completely on their own or through Internex's recommendations.

8. Ranchstay, Farm Volunteer and Homestay weekly fees are due in full for the whole period of stay at the time placement fees are paid.

8.1 Participants are required to give 30 days written notice of early departure to be eligible for a refund of Ranchstay, or Homestay

9. Other fees

9.1 Internex is not responsible for refunds from any third parties that participants may be involved with during their time on an Internex program; including:
• Immigration or any government fees
• Airfares or other travel or tour bookings
• Hostel, hotel, or staff accommodation bookings
• Insurance policy fees
• Staff Accommodation fees
• Travel Insurance, Medical Insurance, Liability insurance
• Union or other costs related to the host organisation

10. Internex is not responsible for any additional costs related to the completion of a placement including:
• Staff uniforms, shoes or other equipment
• International, national or regional travel requirements
• Any other fees or costs



Payment and Refund Policies

1. Each program fee entitles a candidate to a single internship, work or volunteer placement.
2. Candidates are required to pay all fees to their agent.
3. Placements will be made at least 4 weeks prior to start date, unless otherwise agreed.
5. After a candidate has been accepted, if they wish to cancel, Internex will withhold a portion of fees as follows.
5.1 After application: application fee
5.2 After Internex consultation arranged: application fee + 25% of remaining program fees.
5.3 After host interview arranged: application fee + 50% of remaining program fees
5.4 After placement opportunity offered: No refund

6. In the following cases a candidate will receive no refund:
6.1 If a candidate misses two scheduled host interviews without a valid reason (i.e. doctor’s note or 48 hours-notice).
6.2 A candidate cancels their program without a valid reason after they have started their placement.
6.3 A placement is cancelled by the host for cause or due to candidate misconduct.
6.4 A candidate misrepresents themselves, breaks any laws or harms the reputation of Internex, or the host.

7. Placements may be secured by a participant completely on their own or through Internex's recommendations.

8. Ranchstay, Farm Volunteer and Homestay weekly fees are due in full for the whole period of stay at the time placement fees are paid.

8.1 Participants are required to give 30 days written notice of early departure to be eligible for a refund of Ranchstay, or Homestay

9. Other fees

9.1 Internex is not responsible for refunds from any third parties that participants may be involved with during their time on an Internex program; including:
• Immigration or any government fees
• Airfares or other travel or tour bookings
• Hostel, hotel, or staff accommodation bookings
• Insurance policy fees
• Staff Accommodation fees
• Travel Insurance, Medical Insurance, Liability insurance
• Union or other costs related to the host organisation

10. Internex is not responsible for any additional costs related to the completion of a placement including:
• Staff uniforms, shoes or other equipment
• International, national or regional travel requirements
• Any other fees or costs